Returns, Refunds & Cancellations Policy
Last Updated: April 5, 2026
At CozyMyTee, we want you to love your order. Because our products are made to order, we do not accept general returns, exchanges, or refunds for reasons such as ordering the wrong size, changing your mind, or buyer’s remorse.
However, if your item arrives damaged, defective, or misprinted, we’re here to help.
1. Made-to-Order Policy
All products sold by CozyMyTee are made to order specifically for each customer. For that reason, we do not accept returns or exchanges for:
- incorrect size selected by the customer
- change of mind
- buyer’s remorse
- accidental orders placed by the customer after production has started
Please review product details, sizing information, and your order carefully before completing your purchase.
2. Cancellations and Order Changes
If you need to cancel or update your order, please do so as soon as possible using the order confirmation email or by contacting us at support@cozymytee.com.
We can only cancel or modify an order before it enters production. Once production has started, the order may no longer be changed or canceled.
3. Damaged, Defective, or Misprinted Items
If your item arrives damaged, defective, or contains a clear print or production error, please contact us within 30 days of delivery at support@cozymytee.com.
To help us resolve the issue quickly, please include:
- your order number
- a brief description of the issue
- clear photos of the item
- close-up photos of the damage, defect, or print issue
- photos taken on a flat, well-lit surface whenever possible
If the issue is confirmed, we may offer a replacement or refund.
4. Refund Eligibility
Refunds are only offered in cases where:
- the item arrived damaged
- the item has a manufacturing defect
- the item was misprinted
- the wrong item was sent due to a fulfillment error
We do not offer refunds for:
- incorrect size ordered by the customer
- color or design expectations based only on screen display differences
- delays caused by shipping carriers
- buyer’s remorse or change of mind
- orders that cannot be delivered due to an incorrect address entered by the customer
5. Replacements
If your order qualifies due to damage, defect, or production error, we may choose to send a replacement instead of issuing a refund, depending on the situation.
6. Refund Processing Time
If a refund is approved, it will be sent back to your original payment method.
Refund timing may vary depending on your payment provider or bank. In many cases:
- PayPal refunds may appear within a short period after processing
- card refunds may take several business days to appear
Please note that final timing depends on your payment provider or financial institution.
7. International Orders
For international orders, customers are responsible for any customs duties, import taxes, VAT, or other country-specific charges unless otherwise stated at checkout.
These charges are not refundable by CozyMyTee.
8. Fulfillment and Order Handling
Some parts of our store operations, including checkout, order processing, printing, fulfillment, and shipping, may be handled by trusted third-party providers, including Fourthwall, Inc. and its partners.
9. Contact Us
If you need help with an order, please contact us at:
CozyMyTee
Email: support@cozymytee.com
Returns & FAQ
We want to make sure you love our products, and quality is guaranteed. If there is a print error or visible quality issue, we'll replace or refund it. For any quality issues, be sure to provide clear photos of the products on a flat, well-lit surface and include this in your email to us at contact@support.cozymytee.com. This quick and simple step will help us provide a speedy resolution.
Because products are made to order, we do not accept general returns or sizing-related returns.
Please read below for more details:
Cancellations
Product Orders Cancellation Policy
All of our products are made to order, especially for you. If you wish to cancel or amend your order, please use the link provided in your confirmation email. You can edit your order at any time before it goes to production.
Once your order has gone to production, you may be eligible for a replacement/resolution, depending on the situation. After you’ve received your order, you have 30 days to address any quality issues.
Donations and Tips Cancellation Policy
Please note that donations and tips are non-cancellable and non-refundable. Once you have completed your checkout for donations or tips, we cannot cancel or refund it.
Damaged/Quality Issues
For the fastest resolution, please include a photograph demonstrating the quality issue of the print or the damaged area of the item, along with your order number. The most optimal pictures are on a flat surface, with the tag and error clearly displayed.
Please email us with these details at contact@support.cozymytee.com
Refunds Policies
Product Orders Refund Policy
Because products are made to order, we cannot issue refunds, returns, or exchanges for orders except for those with quality issues. Orders are non-refundable unless they meet these requirements and you provide support with a photograph demonstrating the quality issue.
PayPal: Any refunds processed will show back up in your PayPal account balance within 24 business hours.
Credit Card: Any refunds processed via your credit/debit card will show back up in your bank account within 7 to 10 business days, depending on your bank.
Donations and Tips Refund Policy
Donations and tips are non-refundable. Once you have completed your checkout payment, we cannot cancel or refund your donation or tips.
Locked Messages Refund Policy
Locked messages are non-refundable. Once you have completed your checkout payment, we cannot cancel or refund your locked message. If you have issues accessing the locked message after payment, please contact us at contact@support.cozymytee.com. We’ll be happy to troubleshoot the problem and find a resolution for you.
Accepted Payment Methods
We accept payments via credit/debit cards, PayPal, Google Pay, Apple Pay, and depending on your location, we also accept Klarna/AfterPay and local payment methods.
International Orders
International orders may be subject to import taxes, duties, and other customs charges. The charges vary by country, and at this time, we are unable to calculate them in advance. For more information regarding your country’s customs policies, please contact your local customs office. If such a fee indeed gets imposed on your package, you are responsible for its payment.
Merchant of record
Orders are handled by our Merchant of Record and merchandising partner, Fourthwall.com, who handle order-related inquiries and returns. Privacy Policy Terms of Service.
Returns & FAQ
We want to make sure you love our products, and quality is guaranteed. If there is a print error or visible quality issue, we'll replace or refund it. For any quality issues, be sure to provide clear photos of the products on a flat, well-lit surface and include this in your email to us at contact@support.cozymytee.com. This quick and simple step will help us provide a speedy resolution.
Because products are made to order, we do not accept general returns or sizing-related returns.
Please read below for more details:
Cancellations
Product Orders Cancellation Policy
All of our products are made to order, especially for you. If you wish to cancel or amend your order, please use the link provided in your confirmation email. You can edit your order at any time before it goes to production.
Once your order has gone to production, you may be eligible for a replacement/resolution, depending on the situation. After you’ve received your order, you have 30 days to address any quality issues.
Donations and Tips Cancellation Policy
Please note that donations and tips are non-cancellable and non-refundable. Once you have completed your checkout for donations or tips, we cannot cancel or refund it.
Damaged/Quality Issues
For the fastest resolution, please include a photograph demonstrating the quality issue of the print or the damaged area of the item, along with your order number. The most optimal pictures are on a flat surface, with the tag and error clearly displayed.
Please email us with these details at contact@support.cozymytee.com
Refunds Policies
Product Orders Refund Policy
Because products are made to order, we cannot issue refunds, returns, or exchanges for orders except for those with quality issues. Orders are non-refundable unless they meet these requirements and you provide support with a photograph demonstrating the quality issue.
PayPal: Any refunds processed will show back up in your PayPal account balance within 24 business hours.
Credit Card: Any refunds processed via your credit/debit card will show back up in your bank account within 7 to 10 business days, depending on your bank.
Donations and Tips Refund Policy
Donations and tips are non-refundable. Once you have completed your checkout payment, we cannot cancel or refund your donation or tips.
Locked Messages Refund Policy
Locked messages are non-refundable. Once you have completed your checkout payment, we cannot cancel or refund your locked message. If you have issues accessing the locked message after payment, please contact us at contact@support.cozymytee.com. We’ll be happy to troubleshoot the problem and find a resolution for you.
Accepted Payment Methods
We accept payments via credit/debit cards, PayPal, Google Pay, Apple Pay, and depending on your location, we also accept Klarna/AfterPay and local payment methods.
International Orders
International orders may be subject to import taxes, duties, and other customs charges. The charges vary by country, and at this time, we are unable to calculate them in advance. For more information regarding your country’s customs policies, please contact your local customs office. If such a fee indeed gets imposed on your package, you are responsible for its payment.
Merchant of record
Orders are handled by our Merchant of Record and merchandising partner, Fourthwall.com, who handle order-related inquiries and returns. Privacy Policy Terms of Service.
Returns, Refunds & Cancellations Policy
Last Updated: April 5, 2026
At CozyMyTee, we want you to love your order. Because our products are made to order, we do not accept general returns, exchanges, or refunds for reasons such as ordering the wrong size, changing your mind, or buyer’s remorse.
However, if your item arrives damaged, defective, or misprinted, we’re here to help.
1. Made-to-Order Policy
All products sold by CozyMyTee are made to order specifically for each customer. For that reason, we do not accept returns or exchanges for:
- incorrect size selected by the customer
- change of mind
- buyer’s remorse
- accidental orders placed by the customer after production has started
Please review product details, sizing information, and your order carefully before completing your purchase.
2. Cancellations and Order Changes
If you need to cancel or update your order, please do so as soon as possible using the order confirmation email or by contacting us at support@cozymytee.com.
We can only cancel or modify an order before it enters production. Once production has started, the order may no longer be changed or canceled.
3. Damaged, Defective, or Misprinted Items
If your item arrives damaged, defective, or contains a clear print or production error, please contact us within 30 days of delivery at support@cozymytee.com.
To help us resolve the issue quickly, please include:
- your order number
- a brief description of the issue
- clear photos of the item
- close-up photos of the damage, defect, or print issue
- photos taken on a flat, well-lit surface whenever possible
If the issue is confirmed, we may offer a replacement or refund.
4. Refund Eligibility
Refunds are only offered in cases where:
- the item arrived damaged
- the item has a manufacturing defect
- the item was misprinted
- the wrong item was sent due to a fulfillment error
We do not offer refunds for:
- incorrect size ordered by the customer
- color or design expectations based only on screen display differences
- delays caused by shipping carriers
- buyer’s remorse or change of mind
- orders that cannot be delivered due to an incorrect address entered by the customer
5. Replacements
If your order qualifies due to damage, defect, or production error, we may choose to send a replacement instead of issuing a refund, depending on the situation.
6. Refund Processing Time
If a refund is approved, it will be sent back to your original payment method.
Refund timing may vary depending on your payment provider or bank. In many cases:
- PayPal refunds may appear within a short period after processing
- card refunds may take several business days to appear
Please note that final timing depends on your payment provider or financial institution.
7. International Orders
For international orders, customers are responsible for any customs duties, import taxes, VAT, or other country-specific charges unless otherwise stated at checkout.
These charges are not refundable by CozyMyTee.
8. Fulfillment and Order Handling
Some parts of our store operations, including checkout, order processing, printing, fulfillment, and shipping, may be handled by trusted third-party providers, including Fourthwall, Inc. and its partners.
9. Contact Us
If you need help with an order, please contact us at:
CozyMyTee
Email: support@cozymytee.com