Last Updated: April 5, 2026

Thank you for shopping with CozyMyTee.

This Shipping Policy explains how orders are processed, shipped, and delivered when you purchase from our store. Because our products are made to order, shipping times may vary depending on the product, destination, and fulfillment location.

1. Order Processing

All orders are processed after they are placed and payment is successfully received.

Because our products are made to order, please allow time for production before shipment. Processing times may vary depending on the product type, order volume, season, and fulfillment partner workload.

Orders are generally processed within a few business days, but processing may take longer during holidays, sales periods, or high-volume periods.

2. Shipping Time

After your order has been processed and shipped, delivery time will depend on your location, the shipping carrier, customs processing for international orders, and other factors outside our control.

Shipping times shown at checkout or on product pages are estimates only and are not guaranteed delivery dates.

Some store operations, including fulfillment and shipping, may be handled by trusted third-party providers, including Fourthwall, Inc. and its partners.

3. Shipping Rates

Shipping rates are calculated at checkout based on factors such as:

• destination
• product type
• package size
• shipping method
• fulfillment location

Shipping charges will be shown before you complete your order.

4. Tracking Information

If tracking is available for your order, you will receive tracking information once your order has shipped.

Please allow some time for the tracking link to update after shipment, as carrier systems may take time to scan and display movement.

5. International Shipping

We may offer international shipping to selected countries.

If you place an international order, you may be responsible for:

• customs duties
• import taxes
• VAT
• brokerage fees
• other country-specific charges

These charges are not included unless clearly stated at checkout and are the responsibility of the customer.

Customs processing times may delay delivery and are outside our control.

6. Delays

We are not responsible for shipping delays caused by circumstances outside our reasonable control, including:

• carrier delays
• customs inspections
• weather events
• labor disruptions
• inaccurate delivery information
• payment review
• high seasonal demand
• supply or production delays

If there is a significant delay before your order ships, we may contact you with an update.

7. Incorrect Shipping Information

Please make sure your shipping address is complete and accurate before placing your order.

We are not responsible for orders shipped to an incorrect address provided by the customer.

If you notice an error in your shipping details, contact us as soon as possible at support@cozymytee.com. We cannot guarantee changes can be made once an order has been placed, especially if it has already entered production or shipment processing.

8. Lost, Stolen, or Missing Packages

Once an order has been marked as delivered by the shipping carrier, we are not responsible for lost or stolen packages.

If your tracking shows delivered but you have not received your package, we recommend:

• checking around your delivery location
• asking household members or neighbors
• contacting the shipping carrier directly
• waiting a short time in case of premature delivery scan

If you still need help, contact us at support@cozymytee.com and we will do our best to assist.

9. Damaged or Delivery Problem Orders

If your order arrives damaged, defective, or with a fulfillment issue, please contact us within 30 days of delivery at support@cozymytee.com.

Please include:

• your order number
• a description of the issue
• clear photos of the item and the problem

If the issue is confirmed, we may offer a replacement or refund in accordance with our Returns and Refunds Policy.

10. Multiple Shipments

If your order includes multiple products, items may arrive separately depending on product type, inventory availability, or fulfillment location.

You may receive separate tracking numbers for different items in the same order.

11. Shipping Restrictions

We reserve the right to limit or decline shipping to certain locations if shipping is unavailable, restricted, or not supported by our fulfillment partners.

12. Contact Us

If you have questions about shipping or your order, please contact us at:

CozyMyTee
Email: support@cozymytee.com